Fed Up with NBN? So Were We.
We’re not just another internet company – we’re your frustrated neighbors who got tired of making excuses for why the internet dropped out again during dinner.
After years of dealing with NBN congestion, dropouts during peak hours, and spending hours on hold with distant call centers, we decided to do something about it. We’re locals who knew there had to be a better way to connect Busselton to the digital world.
Who We Are
Zac Richards – Founder/Owner
With over 6 years in telecommunications, networking and systems engineering, he continues to worked in the telco and business support insustry supporting local companies. After moving to Busselton and experiencing the same NBN frustrations as everyone else, he realised the solution wasn’t waiting for NBN to improve – it was building something better.
How We Actually Do This
“How can a small local company compete with NBN?”
Here’s the thing – we’re not trying to be the next Telstra. We’re focused on doing one thing exceptionally well: providing reliable, fast internet to our local community.
Our Backbone Connection:
We partner with Exetel and Telstra MLL for our core internet connection – the same wholesale fiber that major ISPs use. This gives us enterprise-grade internet capacity without the massive infrastructure costs.
Professional Equipment:
We use Ubiquiti networking equipment – the same enterprise-grade gear used by WISPs across Australia and major companies worldwide. This isn’t hobbyist equipment; it’s professional networking infrastructure designed for reliability.
The Local Advantage:
Unlike NBN, we control our entire network. When there’s an issue, we fix it ourselves – no waiting for NBN Co, no third-party contractors, no passing the buck. You call us, you speak to someone who can actually solve your problem.
Why We’re Different from NBN
South West Net | NBN |
Independent network – immune to NBN outages | Shared NBN infrastructure with everyone else |
Local support – call and speak to us directly | Call centers, multiple companies, finger pointing |
No congestion – we control capacity planning | Peak hour slowdowns are common |
Same day support – we’re local | Wait times measured in days or weeks |
What Makes This Possible
Lower Overhead:
We don’t have massive marketing budgets, CBD office towers, or thousands of employees. Our costs go into network infrastructure and customer service.
Focused Service Area:
By focusing on Busselton, we can provide personalised service and maintain equipment efficiently. We’re not trying to serve all of Australia – just our community, really well.
Community Investment:
Every customer helps us expand and improve the network. Your monthly payment goes directly into better equipment, expanded coverage, and local jobs – not overseas shareholders.
Our Commitment to Busselton
This isn’t a get-rich-quick scheme or side hustle. We live here, our families are here, and our reputation is on the line every day. We’re building infrastructure that we’re proud to put our name on.
Our Growth Plan:
- Expanding coverage throughout Busselton
- Adding redundant fiber paths for even greater reliability
- Growing our local team to provide same-day support
- Reinvesting profits into network improvements
The Numbers That Matter
- 14 happy customers and growing every month
- 99.9% network uptime over the past 12 months
- 6 years combined telecommunications experience
Transparency Promise
We believe you deserve to know exactly what you’re getting:
✅ No Hidden Fees – your monthly price is your monthly price
✅ No Lock-in Contracts – 30 days notice, that’s it
✅ Real Speed Tests – ask us for actual customer results
✅ Local References – we’ll connect you with existing customers
✅ Open Book – questions about our network? Just ask
Ready to Ditch NBN Frustration?
If you’re tired of making excuses for your internet and want to support a local business that actually cares about your connection, let’s talk.
Get Started:
- Check Coverage – Fill out our contact form for a free site survey
- Meet Us – We’ll come to you and explain exactly how it works
- See the Difference – Most customers notice the improvement immediately